Q1. Can I use my own logo or design on the machine?
Yes, we provide OEM/ODM services. Your logo and design can be customized on the equipment.
Q2. Do you have your own factory?
Yes, our factory is located in Dongguan, the manufacturing hub of China. You're welcome to visit. We are a professional manufacturer focused on parcel sorting equipment.
Q3. What is your production capacity?
We operate multiple assembly lines and can deliver several complete sorting projects each month. We offer strong customization and on-time delivery capabilities.
Q4. What types of sorting machines do you offer?
Our product range includes: - Circular / Linear Cross Belt Sorters - Narrow Belt Sorters - Large Parcel Sorters - Wheel Sorters - Disc Sorters - High-Speed Singulators - DWS Combo Units (dynamic weighing + scanning + dimensioning) - 6-Side Barcode Scanners
Q5. What parcel sizes can your machines handle?
Our standard systems support: - Minimum size: within 420×650×400 mm - Maximum size: within 1000×800×600 mm Custom sizing is available on request.
Q6. Are your machines suitable for international logistics and courier companies?
Yes, our solutions are designed for high-efficiency, high-throughput operations such as international express, e-commerce, and warehouse logistics.
Q7. Do you provide overseas installation and training?
Yes, we offer on-site installation, commissioning, and operator training for clients worldwide.
Q8. Does your software support multiple languages?
Yes, the interface supports multiple languages including English, Spanish, and Chinese.
Q9. What is the warranty period?
We offer a 12-month warranty for the entire machine and lifetime technical support. Extended warranties are available for key components.
Q10. What is your typical delivery time?
For standard models, delivery is usually within 15–30 days. Lead time for custom projects depends on the complexity.
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